No, we do not sell Designer/Niche brand products.

Unfortunately, we can only apply coupons to orders placed within the promotion time window. If you placed the order before or after the coupon was active, we cannot apply the discount.

Yes, all of our products are 100% vegan and cruelty-free. They do not contain any animal-derived ingredients.

All of our fragrances are Extrait de Parfum. For reference of the concentration, please see the chart below.

All of our bottles are made of glass.

We make our products affordable by eliminating unnecessary packaging, advertising, and prestige pricing that designer brands often add. This allows us to focus on delivering high-quality fragrances at a fraction of the price.

We are based in Anaheim, California.

Unfortunately, you can only use one discount code per order.

Yes, you can be notified when products are back in stock. Simply select the fragrance you wish to be notified about and enter your email in the "Notify me when this product is back in stock" section on the product page.

If your package appears to be lost in transit, please contact USPS and/or UPS to gain more information regarding your order.

To cancel your order, please reach out to us with your order details. We will assist you in the cancellation process.

At this time, we only offer shipping to the United States, Canada, and Mexico.

No, you can only use one discount code per order.

We ship all orders via USPS Priority First Class Mail. Processing your order typically takes 1-3 Business Days, and shipping within the USA will be 2-5 Business Days. For more information, please refer to our Shipping & Delivery page.

If the tracking information shows that your order was delivered, but you have not received it, please verify the shipping address provided during checkout. Check with family members or neighbors who might have received the package on your behalf. You can also contact your local USPS or UPS office to inquire about the delivery. If the issue persists, please reach out to our customer support team for further assistance.

 If your shipment appears to be lost, please follow these steps:

Contact USPS or UPS with your tracking number to inquire about the status of your shipment.

If the issue persists, reach out to our customer support team for further assistance.

You may track your order using the USPS and/or UPS tracking numbers given to you at checkout.

Unfortunately, once an order has been processed, we are unable to make changes to the address or delivery instructions. We suggest reaching out to the carrier directly to make this request using the contact information provided below.

Please note that the above information may have been updated at different times. For the most current and accurate information, kindly refer to our website or reach out to our customer support team for any inquiries or assistance.

Yes, you can return your fragrance if you don't like it. We are confident that you will love your cologne or perfume, but if you feel that it doesn't meet your expectations or doesn't smell as stated after a few sprays, we offer a full refund in the form of store credit for the product you have ordered.

You can use our self-service Return/Exchange portal at https://Empirearoma.com/a/returns to initiate a return or exchange.

Our Return Policy allows for returns within a certain time frame. Please refer to our Return Policy page at https://Empirearoma.com/policies/refund-policy for more details.

Yes, in part with our Satisfaction Guarantee, we are pleased to accommodate exchanges of our Full-Sized Bottles. Please contact us at support@Empirearoma.com with your order number and the fragrance(s) to proceed with your exchange.

The return process typically takes a few business days once the returned item is received and inspected by our team. After the return is processed, you will receive store credit for the refunded amount.

Yes, you will be responsible for the shipping costs to return the item. Please make sure to use a trackable shipping service or consider purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.

Our refund policy provides store credit in the form of an Empirearoma E-Gift Card. We do not issue store credit for the original shipping charges.

At this time, our Return Policy for store credit is applicable for orders placed within the continental United States. We do not offer returns/exchanges on orders placed outside of the United States due to international shipping regulations. Please refer to our Shipping & Delivery page for more information on international shipping.

If your package seems lost in transit, please contact USPS and/or UPS with your tracking number to inquire about the status of your shipment. If the issue persists, reach out to our customer support team for further assistance.

We sincerely apologize for any inconvenience caused. While we try to package our fragrances securely, damage can sometimes occur during shipment with the courier. If you encounter any of these issues with your order, please follow these steps:

Take photos of the damaged bottle or faulty sprayer/atomizer to provide evidence of the damage.

Contact our customer support team immediately at support@Empirearoma.com and include your order number in the email.

Our customer support team will work diligently to assist you and resolve the situation promptly.

If you received a bottle with a leaking atomizer/sprayer, we apologize for the inconvenience. Please follow these steps:

Make sure to handle the leaking bottle carefully to avoid any spills or mess.

Contact our customer support team at support@Empirearoma.com with your order number and details about the leaking bottle.

Our customer support team will assist you in resolving the issue and provide a suitable solution.

Engarde Shipment Insurance is an additional protection option offered to customers for only $1.98 or 15% of the total order value. This insurance covers various issues such as damaged products, lost, stolen, and/or missing mail during shipment. If you opt for Engarde Shipment Insurance, you can have peace of mind knowing that your order is protected in case of unforeseen circumstances during shipping.

To purchase Engarde Shipment Insurance, simply add it to your cart during the checkout process. It is offered at a nominal cost of $1.98 or 15% of your total order value.

If you encounter any issues with your order, such as damaged products, lost, stolen, or missing mail, and you have Engarde Shipment Insurance, please follow these steps:

Contact our customer support team immediately at support@Empirearoma.com and provide details about the issue and your order number.

Our customer support team will assist you in resolving the issue promptly and ensure that you receive the appropriate compensation or replacement.

Please don't hesitate to reach out to us for any inquiries or concerns about damaged products, shipping issues, or Engarde Shipment Insurance. We are here to provide the best possible support and ensure your satisfaction with our products and services.