Shipping Process:
Once you place your order, it will take 1-3 business days to process, regardless of the selected shipping option. Please note that we do not ship orders on weekends and holidays. Expect your order to be processed within 3 business days.
Example: If you place an order on Monday, it will ship out on Tuesday, Wednesday, or Thursday.
You will receive a confirmation email with a tracking link once your order ships. Please be aware that express shipping options and any third-party fees are non-refundable.
Tracking Your Order:
You will receive a confirmation email within 72 hours of placing your order, indicating that your order has been processed. A second email will follow when your order is shipped, including your tracking number and a link for updates on your order's status.
If you encounter any issues with your tracking number or package delivery, please contact the courier directly before reaching out to us.
Courier Phone Numbers:
Courier Phone Number Get Human Instructions
USPS 1-800-275-8777 Press 0, then 0, then press 5, then 5, then 2
FedEx 1-800-463-3339 Keep saying "Speak to a representative" at each prompt
UPS 1-800-742-5877 Press 0 at each prompt, ignoring messages
Canada Post 1-800-267-1177 Press 0 at each prompt, ignoring messages
DHL Express Varies by country Click here for customer support
Hongkong Post Speedpost 852-2921-2222 Press 8, then press 5
GLS Varies by country Click here for customer support
International Taxes and Duties:
Customers outside the United States are responsible for any inbound duties, taxes, and fees assessed by their local Customs authority. These fees are not collected by Empirearoma and, therefore, cannot be refunded. We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the purchase price.
To determine the applicable fees, please contact your country's customs office or tax agent for specific charges and rates for packages arriving from abroad.
Wrong Address Disclaimer:
Please ensure you enter the shipping address accurately during checkout. We strive to expedite processing and shipping, which allows only a small window to cancel/change an order or adjust the shipping address.
If you need to cancel your order or modify the shipping address, contact us at support@empirearoma.com immediately after placing your order. While we will do our best to accommodate your request, please be aware that time constraints may limit our ability to make changes.
Returns:
If you need to return an item, please note that you are responsible for the cost of return shipping back to Empirearoma.com . For further details on how to initiate a return, please refer to our returns policy on our website.
